FAQ

  • How do I place an order with 14 Number

    Customers can place orders through our website, by calling us directly to discuss requirements and finalize a purchase order.
  • Can I view furniture in person before ordering?

    14 Number operates primarily as an online brand. For physical inspections, call us directly to enquire about the latest space, showroom, or collaborator location where our furniture is on display.
  • What do you create at 14 Number?

    We specialize in crafting hardwood furniture made from premium Indian Teak Wood sourced from Madhya Pradesh. Our offerings include both residential and commercial furniture designed to elevate any space with timeless elegance and durability.
  • How can I contact 14 Number?

    Customers can reach us via phone call, WhatsApp message, or email for any inquiries, consultations, or support.
  • Do you have a physical studio location?

    Yes, our studio is located at B-35, Sector 64, Noida. Studio visits are available by appointment only.
  • Are consultations available in person or virtually?

    We offer both in-person consultations at our studio and virtual consultations to accommodate customer preferences and locations.
  • Do you have a trade program for interior designers and architects?

    Yes, 14 Number offers a trade program specifically designed for interior designers and architects. Get in touch with us to explore the benefits and how we can collaborate on your projects.
  • Do you offer discounts for trade professionals?

    Yes, we provide exclusive discounts for registered trade professionals including interior designers, architects, and design firms.
  • What types of projects do you work on?

    We work on both small-scale and large-scale commercial and residential projects. Our minimum order quantity is 3 pieces.
  • What is your return and exchange policy?

    Refunds or replacements are provided only when furniture is damaged during transit. Report any damage via email within one week of delivery with clear photographs, including images of the packaging. Please note that undamaged items cannot be exchanged.
  • What should I do if my furniture arrives damaged?

    Contact us immediately upon discovering damage. Our team will handle the assessment and resolution process from there.
  • What warranty do you offer?

    14 Number provides a one-year warranty covering manufacturing defects. Given that our furniture is built to endure for generations, we prioritize repairing pieces to preserve their original craftsmanship. Replacement is considered only when repair is not viable.
  • What is the typical lead time for my order?

    Standard lead time ranges from 4 to 8 weeks, depending on the specific product and its complexity. Simpler designs may be ready sooner, while intricate custom pieces may require additional time.
  • Can you accommodate rush orders?

    Yes, we can expedite orders based on design complexity and current production schedules. Contact us to discuss your timeline, and we'll determine what's feasible.
  • What happens if there are production delays?

    In the rare event of delays, we communicate directly with customers on a priority basis to keep them informed and provide revised timelines.
  • What is included in the price?

    Our pricing is all-inclusive—covering design consultation, materials, finishes, delivery, and applicable taxes. There are no hidden costs.
  • What are your payment terms?

    We require 100% advance payment to begin production on your custom furniture piece.
  • What payment methods do you accept?

    We accept bank transfers, credit/debit cards, and in select cases, UPI payments for your convenience.
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